FAQ's & General Travel Information

General Flights & Booking FAQs

What destinations does Aztec Airways fly to?

Aztec Airways offers scheduled flights from Fort Lauderdale International Airport (FLL) to several Bahamian Out Islands, including North Eleuthera (ELH), Marsh Harbour (MHH), Treasure Cay (TCB), Rock Sound (RSD), Governor’s Harbour (GHB), and Georgetown, Exuma (GGT), along with private charter services.

All scheduled flights depart from Aztec Airways’ private terminal located on the grounds of Fort Lauderdale International Airport (FLL).

Flight frequency varies by destination, with many routes operating multiple times per week and select destinations offering daily or twice-daily service.

Flights can be booked directly through our website. Booking directly ensures access to the most accurate schedules, policies, and customer support.

Our flights take off from a private area of the airport and have expedited entrance and exit to the runway 

Yes, Aztec is now a signatory carrier to the U.S. Department of Homeland Security Visa Waiver Program.  When traveling to the US with ESTA Visa, you must purchase a round trip, non-refundable ticket.

Charter passengers can be picked up anywhere in the Bahamas or in Florida, or anywhere in the Southeast United States for that matter. Contact your charter sales representative to find out your available options.

Unfortunately, no we cannot. International aviation regulations prevent a United States air carrier from flying you inter-island; check with our charter sales representatives to see if we can make arrangements for a Bahamian air taxi to move you in between islands.

No, we do not serve food on our scheduled flights, other than bottled water. Considering that our flights are under two hours, we really have no accommodation for you to bring your own food on the flight either, other than small snacks, baby formula, or something to keep the kids busy. On customized charter flights, speak to your charter sales representative about making arrangements for in-flight catering, we will be happy to accommodate those requests.

Terminal & Airport Experience FAQs

How do I get to Aztec Airways terminal?Is it hard to find?

Our terminal is located at 500 SW 34th St Fort Lauderdale, FL 33315 and getting here is simple and almost traffic free - either I-95, or Florida Turnpike, or US-1 to State Road 84 to SW 4th Ave, turn south until Perimeter Rd. - turn right, then second left - there you are!

Boarding is simple and relaxed. Once check-in and documentation are complete, passengers board directly from the terminal without long waits or crowded gates. Be sure to double check our required documents and pet policies before your arrival.

On scheduled flights you need to check in no later than 60 minutes before the flight: on charter flights we prefer to have you available 30 minutes before flight time to confirm your travel documents and to ensure an on-time departure.

No, passengers flying on Aztec Airways’ scheduled flights depart from a private terminal and do not go through traditional TSA security lines.

We offer up-to one month of complementary parking for Island Pass holders and passengers flying round-trip with Aztec Airways.

Scheduled flights leaving Fort Lauderdale International airport will depart from 500 SW 34th St, Fort Lauderdale, FL 333159 (click here for address), and in North Eleuthera, your flight will depart from White Crown Air Services at the North Eleuthera airport. At Governors Harbour you will depart from the international terminal at Governors Harbour airport. When you book a charter flight, your charter sales representative will make arrangements for the location of your pickup and drop off FBO (or ‘Fixed Base Operator’) at the airport of your choice.

Yes, our private terminal is on a separate lot at the north side of the airport. We also have a private entrance, parking and runway access from the main/commercial terminals and traffic at FLL

Passengers arrive at GAC-General aviation customs at FLL and it is separate from commercial arrivals. This FBO is operated by Sheltair and is a short 5 minute drive from our terminal. 

Our terminal is a 5 minute Uber/taxi drive around the airport, If you need help with directions, call us in advanced and we will be happy to provide more information.

Tickets, Baggage & Fees FAQ's

What is the baggage allowance?

We recommend limiting yourself to no more than 35 pounds of luggage, and soft sided luggage is always easier to transport and load on board our aircraft. First 35 pounds free. Please visit our baggage policies for updated pricing on additional baggage.

Contact our reservation agent if you wish to combine passenger transportation with cargo transportation.

For flights to Eleuthera, be sure and ask about our combined cargo flights with TWINEX, where your overweight luggage and cargo inbound to Eleuthera can arrive at the same time as you do!

We recommend arriving 60–75 minutes before departure to allow time for check-in, customs processing, and boarding.

We offer up-to one month of complementary parking for Island Pass holders and passengers flying round-trip with Aztec Airways.

All fees and costs are represented in our ticket prices except a $29 departure tax that must be paid to Bahamian Customs prior to leaving the islands. On custom charter quotes, all fees and charges unless otherwise represented or are unknown, are included in the charter quote.

Children who have not reached their second birth date may be held on a parents lap. Children can ride in a separate passenger seat, in a car seat, provided the car seat has the following notation in red lettering as part of the seat: “THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT”.

Yes you can, and we love pets! Be sure you are familiar with the Bahamian entry requirements as well as the US entry requirements for returning pets. We will want to see those documents prior to your boarding the flight. There will be extra fees depending on the size of your animal; be sure and check with your reservations agent with the size and type of pet and of the cage you intend to transport your animal in. All pets must travel with a carrier or muzzle. You may not be required to use it but it must be handy in the event that it is needed. No exceptions on Scheduled Flights. On charter flights, well behaved and experienced animals may be able to be transported “cage-less”. Click for pet import application to the Bahamas

No, unfortunately, US Department of Transportation regulations preclude group charter passengers from paying separately. We must receive payment from a single payee.

Yes, you can bring your surfboard but only under special arrangements (and additional costs) for the regularly scheduled passenger flights. In some cases, it will have to be sent as cargo, but don’t worry we will take very good care of it for you. With regards to scuba equipment, we are glad to take your scuba diving equipment but the scuba tanks will have to remain behind. Be sure and leave the weights behind too and rent them when you get there!

TWINEX is our cargo receiving agent, located in our hangar facilities at 1849 NW 38th AVE LAUDERHILL, FL. 33311. You can phone them at 954-251-4090 to make arrangements. For larger shipments either to the rest of the Caribbean or for the rest of the world, contact our cargo sales agent at 954-351-9313 or by email at jane@aztecairways.com

Remember, that you will have to clear Customs both in the Bahamas on your way out and in the United States on your way back, and the Customs service on either side will more than likely look inside each and every bag you carry with you. The airline also reserves the right to look into your luggage or your personal carry-ons, with you present, as a means of ensuring the security of other passengers.

Yes-anything that would be considered Hazardous Materials. That means that anything that may leak chemicals, that could contaminate the air, pressurized gas cylinders, or anything that would be flammable or could catch fire. If you have any questions about anything you may have in your luggage or on your person be sure and asked your airline representative if it’s safe to travel with aboard our aircraft. This is a serious matter folks, and there are severe federal penalties for violating the Hazardous Materials rules on board aircraft. To send Hazardous Materials please contact our team ahead of time for instructions: reservations@aztecairways.com.

Other FAQs

Is there a bathroom on board the planes?

There are no restrooms onboard and we recommend using the ones in our private terminal. Our scheduled flights are under two hours, so be sure and ‘go’ before you ‘go’, and try not to drink too much water on board until more towards the end of the flight

Government regulations! Seriously, to enter and leave the country we have to provide the US customs and border protection service with very specific information regarding your identity, passport information, date of birth, etc. etc. We can’t board you on an international flight or bring you back into the country without it.

Flying in our fleet of Pipers is a great experience and it gives you an unparalleled opportunity to see the islands the way they were meant to be seen, from above! Our professional and knowledgeable crews are happy to answer any of your questions about the unfolding beauty of the Bahamas from the air.

Usually this is not a problem, we carry the normal seatbelt extenders on board our aircraft. If you feel you have extra special needs be sure and contact us in advance and we will do our best to accommodate.

You may use any of these devices provided the ‘airplane mode’ is switched on prior to departure. This is for your safety and the safety of others. Check with your flight crew for the use of any other portable electronic device for their permission.

We certainly hope not. Airsickness is very rare on board our aircraft, but a few recommendations: Do not to fly if you are ill Keep yourself well hydrated Try and keep your tummy full before a flight. Flying on an empty stomach is not a good idea. Avoid flying when ‘hung-over’ If for some reason you feel discomfort from choppy air, all aircraft have a ‘sic-sack’ at the ready for your use.

We are in the service business and as in any other the recognition for outstanding service or exceptional effort is always appreciated.

The ‘Bermuda Triangle’ is a mythical section of air and sea that some say have mysterious powers, but our pilots and our aircraft have been flying through this area for many, many years and are still waiting to see something mysterious happen. You shouldn’t expect anything on your flight, but if you see something interesting or mysterious, be sure and let us know!

Need More Information?

Our dedicated customer service team is here to assist you with any inquiries you may have. Feel free to contact us, and we’ll be more than happy to help.

Contact Us

Fill out the form below to get in touch with one of our travel specialists. 

Charter Quote

Please fill out the form below to receive your personalized quote!