FLIGHTS AND EXCURSIONS PACKAGES
All changes to day trips and excursion packages are subject to availability and a per-person change fee, in addition to any cancellation or modification fees imposed by third-party travel suppliers (such as hotels). If the package price increases as a result of the change, the difference will also apply.
Please note:
- Travel supplier restrictions apply to all changes. Hotel policies, in particular, may vary and additional charges can occur, especially during peak travel periods.
- Name changes are not permitted once the booking is confirmed.
- All change requests must be made by phone only through our Reservations Department at 954-351-9313. Changes cannot be requested by email or online.
If changes are not processed in accordance with Aztec Airways’ policy, all funds may be forfeited.
Please visit our Charter Flights Policies page for information specific to charter changes and cancellations.
PURCHASED SCHEDULED FLIGHT TICKETS
Change terms:
| If your notice is received: | You will be charged: | |
Within 24 hours of purchase and more than 24 hours before your flight | → | No charge and your ticket will be refunded |
| Within 24 hours of purchase but less than 24 hours before your flight | → | No refunds or changes allowed |
| More than 24 hours after booking and more than 24 hours before your flight | → | Changes incur a $100 fee, and the ticket value will remain as a credit valid for one year from your booking date |
Please note: Due to the high demand on certain routes, we require at least 48 hours’ notice for any changes or cancellations. To modify or cancel your flight, please call 954 351 9313 or email reservations@aztecairways.com.
ISLAND PASS
Change & Cancellation Terms:
| If your notice is received: | You will be charged: | |
| Within 48 hours of purchase | → | No Charge |
| After 48 hours of purchase | → | Non-refundable |
ISLAND PASS TICKETS
Change & Cancellation Terms:
| If your notice is received: | You will be charged: | |
| Up to 24 hours before your flight departure | → | No Charge |
| Within 24 hrs of your flight departure | → | Your booking is considered used and will be deducted from the Island Pass |
If you need to make changes or have questions about your Island Pass, please call us at 954-351-9313.
OTHER TICKETS:
| Ticket Type: | Amount Due: | |
| Infants (under 24 months) | → | Taxes & fees vary by island |
| Unaccompanied Minor (UMNR) | → | $50.00 |
| Pets 10 lbs. and under | → | 35.00 |
| Pets between 11lbs. – 35lbs. | → | $125.00 |
| Pets 36lbs. or more | → | Must purchase a seat (same bag allowance is included) |
Service Animals (Please submit your Service Animal Air Transportation Form before your flight) | → | 25% discount on applicable fees with the same bag allowance when purchasing a seat. |
BAGGAGE FEES:
| Baggage Item: | Amount due: | |
| Baggage- 1st bag (under 35lbs. and size within 24″x13″x12) | → | Free of charge |
| Baggage over $35 lbs. (within the 24″x13″x12 limit) | → | $2.50 per each additional lbs. |
| Oversized Baggage (outside the 24”x13”x12” limit) | → | $100.00 (up to 35lbs. & $2.50 per each additional lb. |
| Irregular Items (e.g., sports equipment, construction materials) | → | $100 for irregular size/ $2.50 per lb. after 35lbs. |
| Baggage that exceeds aircraft capacity | → | May be transported via our Cargo Services |
Please check with our team for more information 954-351-9313.
Carrier rules and regulations may change without notice. Passengers are encouraged to contact the carrier for further assistance.
Updated 06/20/2025